Support

Choose Sign up, enter your name and email, then the 6-digit code we email you. No password needed. Already have an account? Choose Sign in instead.

Codes come from no-reply@fountainheadri.org within a minute. Check your spam or promotions folder, make sure the email address is spelled right, then choose “Send a new code”. Still nothing? Email info@fountainheadri.org.

Signed in, open My tickets to see each registration and its QR codes. You can also use the private link in your confirmation email. Show the QR code at check-in, on your phone or printed.

Paid tickets are paid with PayPal, Venmo, or a debit or credit card, with no PayPal account needed. Seats are held for 15 minutes while you pay. If you leave before paying, open My tickets or your private link and choose “Pay now” while the hold lasts.

Open your registration from My tickets or your private link to cancel it or transfer a ticket to someone else. Refunds follow the policy shown on the event’s page. If FountainHead RI cancels an event, you get a full refund.

Confirmed attendees can join an event’s chat and session channels, ask speakers questions, and, after joining the attendee list, message and connect with other attendees. You control who can message you in Edit profile.

Use “Report” on the message or person, and “Block” to stop them contacting you. FountainHead RI staff review reports promptly, generally within 24 hours. In an emergency at an event, find staff or call 911.

On the website: My tickets → Edit profile → Delete my account. In the app: Account → Delete my account. See the Privacy Policy for what’s removed and what’s kept.

The iPhone app is in testing now (through TestFlight) and coming to the App Store soon. Make sure you have the latest version in TestFlight, then close and reopen the app. Signing out and back in also helps. If it still doesn’t work, email info@fountainheadri.org with your phone model and what happened.